Lawn Care Service FAQ
Here in our FAQ page, we do our best to answer the most common questions we receive regarding our lawn and landscape services in and near Gwinnett County, Georgia.
If you do not find the answer you are looking for, please feel free to call, text, or email us and we would be more than happy to answer your specific question.
How do I request an estimate?
You can fill out the request a quote form online or call/text us at (770) 510-8832 with your request. We will need your full name, address, phone number and email address.
Frequently Asked Questions (FAQ)
What are your days of operation?
Monday-Friday | 8:00 AM to 5:00 PM
Can I get a quote over the phone?
Generally, I will need to look at the property in person.
What’s included in your mowing services?
Our mowing services includes lawn mowing,
Do I have to be home to pay for my services?
No. All customers must have a credit or debit card on file, which is charged after your services are completed. Our goal is to make the payment process as stress free as possible.
When is my payment due?
Payment is due on the same day as
Are flowerbeds cleaning part of the regular maintenance service?
No. Flowerbed cleaning is an additional cost. In addition, flowerbeds that have rocks cannot
How do I pay for work other than lawn care, such as landscaping, pine straw or mulch installation?
All major work (landscaping, pine straw, mulch, etc.) requires a 50% deposit and the remaining 50% is due on the day work is completed.
If it’s raining on my scheduled date, when should I expect service?
We monitor the extended weather in your area. In the event your scheduled date falls on a rain day, we will service your property 1 to 2 days before it rains or 1 to 2 days after the weather has cleared.
Can we request service on a specific day of the week or a specific time of the day?
We will try to accommodate your specific day request, but cannot guarantee it. We service specific locations on certain days of the week, therefore, we cannot take specific time requests.
Do I need to be home for services?
No. As long as the back yard is accessible.
Can you still service my back yard if my dog is in the back yard and he does not bite?
Due to the safety of all personnel and your pet(s), we cannot service the back yard if your pets are not secured in the house.
Can I call and skip a scheduled service?
If you skip a service, we cannot guarantee your current price or service day. Our lawn technicians work on a schedule in order to provide reliable and timely services.
Am I responsible for removing any items in my yard prior to service?
Yes. It’s best to remove all items in your yard for safety and protection. For example: kid’s toys, water hoses, cookout broilers, above ground yard sprinklers, dog chains, and all small unseen items. Gwinnett Lawns will not
What if I cancel my service the same day of my schedule service date?
Cancellation made on the same day as scheduled services will receive a late cancellation fee of $25.00. Service must be canceled the day before services in order to prevent this charge.
Do I need to identify my watering system or sprinkler heads in my yard?
Our Service Area Map
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- Dacula, GA
- Lawrenceville, GA
- Grayson, GA
And many neighboring towns in Gwinnett, Barrow, & Walton Counties.
- Lawn Mowing
- Hedge Trimming
- Pine Straw Refreshing
- Yard Clean Ups
- Mulch Installation
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