FAQ

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Q - What are your days of operation?

Lawn Services: Monday-Friday.

Q - How do I request an estimate?

 You can fill out the request a quote form online or call/text us at  (770) 510-8832 with your request. We will need your full name, address,  phone number and email address.  

Q - What areas do you service?

We service Dacula, Grayson, Lawrenceville, Loganville, Monroe, Gwinnett, Barrow and Walton Counties

Q - Can I get a quote over the phone?

Generally I will need to look at the property in person.  Each and every situation is different and to provide you with the most accurate quote, it requires me to meet with you.

Q - What’s included in your mowing services?

 Our mowing services includes lawn mowing, edging of the driveway and  sidewalk and curbs surrounding your home, string trimming around all areas where  the mower cannot reach and blowing all clippings off hard surfaces.  (Shrub trimming, flower planting, flower bed treatments and clean-ups  are an additional costs.)                      

Q - Do I have to be home to pay for my services?

 No. All customers must have a credit or debit card on file, which is  charged after your services are completed. Our goal is to make the  payment process as stress free as possible 

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Q- When is my payment due?

Payment is due on the same day as service. If your payment does not  process on the same day, a late fee of $10.00 will be added.  On the 3rd  day of non-payment, a $15.00 late fee will be added, and on the 7th day  of non payment, a $20.00 late fee will be added, along with service  cancellation until payment is made in full. 

Q- How do I pay for work other than lawn care, such as landscaping, pine straw or mulch installation

 All major work (landscaping, pine straw, mulch, etc.) requires a 50%  deposit and the remaining 50% is due on the day work is completed. 

Q- If it’s raining on my scheduled date, when should I expect service?

 We monitor the extended weather in your area. In the event your  scheduled date falls on a rain day, we will service your property 1 to 2  days before it rains or 1 to 2 days after the weather has cleared. 

Q- Can we request service on a specific day of the week or a specific time of the day?

 We will try to accommodate your specific day request, but cannot  guarantee it. We service specific locations on certain days of the week,  therefore, we cannot take specific time requests. 

Q- Do I need to be home for services?

 No. As long as the back yard is accessible.                      

Q- Can you still service my back yard if my dog is in the back yard and he does not bite?

 Due to the safety of all personnel and your pet(s), we cannot service the back yard if your pets are not secured in the house. 

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Q- Can I call and skip a scheduled service?

 If you skip a service, we cannot guarantee your current price or service  day. Our lawn technicians work on a schedule in order to provide  reliable and timely services.                       

Q- Am I responsible for removing any items in my yard prior to service?

 Yes. It's best to remove all items in your yard for safety and  protection. For example: kids toys, water hoes, cookout broilers, above  ground yard sprinklers, dog chains, and all small unseen items. Gwinnett Lawns will not be held liable for damages to items left in your yard.   

Q- Do I need to identify my watering system or sprinkler heads in my yard?

 Yes. In order to avoid damages to your watering system, customers are  responsible for informing Gwinnett Lawns of the locations of sprinkler heads  and or watering system just below the surface. In addition, customers  will be liable for unforeseen damages to these items unless Gwinnett Lawns  was informed after identifying all watering and sprinkler heads in the  yard.  

Q- Are flowerbeds cleaning part of the regular maintenance service?

 No. Flowerbed cleaning is an additional cost. In addition, flowerbeds  that have rocks cannot be weed eaten. It must be pulled by hand, which  would prevent damages from throwing rocks with the weed eater.                       

Q- What if I cancel my service the same day of my schedule service date?

 Cancellation made on the same day as scheduled services will receive a  late cancellation fee of $25.00. Service must be canceled the day before  services in order to prevent this charge.